Logistics & fulfilment
What needs to change after the collection is delayed?
Illustrative workflow · Sample data
- Operations
Find another slot
Give BotX the delayed collection and proposed replacement.
- Partner team
Check the carrier
Report whether the carrier has confirmed the alternative slot.
- Account manager
Review the update
Use the agreed plan before contacting the customer.
What BotX brings back
BotX returns the replacement plan with the slot’s confirmation status intact.
The next decision
- Communicate the confirmed replacement.
- Keep the proposal open until the carrier confirms.
A proposed booking is separate from a confirmed carrier booking.
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